How to Get Your Phone Number Out of the WFH Call Center

Work From Home (WFH) programs are a great way for employees to balance the demands of their personal lives with the needs of their job. A WFH program will typically offer telecommuting once or twice a week — but not every day. The problem with WFH programs is that they tend to be unbalanced in favor of telecommuting. Unless your company has introduced some very specific rules, it’s likely that most people will work from home one or two days per week, leaving Wednesday as the one day that everyone will need to get into some sort of central location. That’s where a COVO call center comes in handy. But how can you convince people not to give their phone number out? Here are a few ideas you might like to try:

Explain the benefits of a CoVO

A CoVO, or co-located virtual office, is a central meeting place that employees can use when they need to attend a meeting and don’t want to travel to a central office. This can be especially useful for virtual employees who don’t want to spend their entire day at home. It can also be helpful for employees who work remotely one or two days per week but need to attend in-person meetings on other days. A COVO is also a nice fallback if there is an emergency meeting that everyone needs to attend. It’s much easier to get everyone together in one place than it is to coordinate a meeting with people who are all working from home.

Require employees to take breaks and sync up at set times during the week.

This one is really important. Working from home is great, but it has its drawbacks. Studies have found that taking a break from work is actually stimulating and can be good for creativity. Moreover, being away from your desk and computer for a few hours can actually improve your overall productivity. Finally, taking time off from work can help you to avoid burnout and mental fatigue by giving your brain a break from the constant stimulation of work. Even if you work from home two days a week, you should still try to take breaks and sync up with your peers on the other days. This will help you to stay engaged and in-tune with the needs of your team. It will also help you to avoid the pitfalls of working too much and not taking time to recharge. Working from home is a privilege and something that should be earned and appreciated. It should not be an excuse to work around the clock and make your employer pay for your added productivity.

Require employees to give their number out for important meetings only.

This is a great rule for people who work from home one or two days a week. It’s important to give your number out when it’s needed, but it’s also important to control the situation and not give it out when it’s not necessary. Require employees to only use their phone number (not their WhatsApp or other messaging app numbers) to communicate with each other. This will help keep things organized and make sure that no one is tied up with too many distractions at once. Moreover, require employees to only use their numbers for important meetings. Don’t let people use their numbers for casual discussions or chats about work. These casual conversations should happen over some other medium like messaging apps or forums. This will help keep your call center from becoming a busy communication hub.

Offer remote employee perks like food, massages, or lounges.

Remote amenities are a great way to encourage people to use their numbers for important meetings only. Offer food, beverages, or snacks to people who use their remote amenities. Give away massages, regular breaks, or relaxation rooms. Find creative ways to reward and encourage people to only use their numbers for important meetings.

Offer flexible hours as an alternative to working from home every day.

This one is a bit more difficult to implement, but it is a great way to offer people the flexibility to attend meetings. To do this, you’ll need to build a schedule that allows people to pick and choose the times they want to work. This can be a little tricky, but it can be done with the right software. You’ll want to work with a software partner that can help you build a flexible schedule. You can then allow your employees to pick their own times to work. This will allow them to attend meetings on their own terms while also giving them the consistency of knowing when certain meetings or events will take place.

Use technology that helps track remote worker participation and engagement.

Finally, use technology that helps you to track remote worker participation and engagement. There are a number of platforms available that allow you to track remote worker participation and engagement. This can be especially helpful for remote workers who work from home at least one day a week. Using technology like the Redbooth or Zoom Collaboration software will allow you to see who is participating in meetings and who is engaged with the rest of the team. This can help you to keep track of remote worker participation and make sure that everyone is doing their part.

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